Payment
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  • Pay Your Bill
  • Go Paperless with E-Bill
  • View Your Usage
  • View Payment History
Manage Your Account
Manage Your Account
Payment
Set up automatic payments or make a one-time payment.

There are two ways to pay
online:
Payment
Not able to make an online payment?

We offer a variety of payment options.
Payment
Cut the clutter and paper waste with E-Bill.

Receive email notifications about your bill.
Payment
Information about your bill for new or existing customers.
Payment
A payment assistance agency may be able to help you.

Pay Online 

Simplify the process of paying your electricity bill! Arrange to have your bill paid automatically from your credit card, bank debit card or bank account.

Advantages of the Automatic Payment Program:
  • Save money on postage
  • No need to write checks
  • Avoid late fees
  • Avoid the hassle of your payment arriving late, or lost or stolen checks
  • No convenience charges
Automatic Payment Program

Sign up in the Online Account Manager (choose "Pay My Bill").

Manage Your Account

Manage Your Account

To sign up using your credit card, please call
1-866-322-5563.

To sign up using your bank account, download the authorization form and return it at your convenience.

Automatic Payment (Bank Debit) Program
Authorization Form*  (pdf 38.9KB)

(Please allow 4-6 weeks for your authorization form to be processed.)

One-Time Payment
No time to Enroll in Online Account Manager? Make a one-time payment to your account with your credit card or debit card.

Other Payment Options 

Pay by mail

To send a payment by mail, please use this address:

CPL Retail Energy
P.O. Box 660897
Dallas, TX 75266-0897

Your check or money order should be made payable to CPL Retail Energy. Don't forget to write your account number on your check or money order to ensure your payment is correctly applied to your account.

Pay by Home Banking Online Payments
Please ensure you use the correct CPL Retail Energy "payee address" when using your personal or business bank account to pay online. Don't forget to include your account number on your online payment to ensure your payment is correctly applied to your account.

Pay in person
Locate your nearest in-person payment location. Fees may apply depending upon location. Payments for prepaid accounts will require a Payment Number.

  • CheckFree – Find a specific authorized biller or the closest neighborhood payment center.
  • ACE Cash Express - Enter your zip code to find the closest location.
  • Fidelity Express - Enter your address or zip code to find the nearest walk in payment location.

Pay by phone
To make a payment by phone, please call us at 1-866-322-5563.

Billing Information

Just switched to CPL Retail Energy as your electricity provider?
Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your electric bill once per month.

If you have not received a recent bill from us, please call us at 1-866-322-5563 for assistance.

Deferred Payment Program: If you are unable to pay the complete amount of your current bill, you may qualify to pay in installments on an overdue balance until payment is complete. Contact customer service to discuss your situation.