FAQs
Frequently Asked Questions
If you’ve got a question, odds are we’ve got the answer. Our comprehensive FAQ page includes information on our payment options available, activating your Online Account Manager, and everything in-between. And for your convenience, we’ve organized questions into four easy categories. Just click on the appropriate box to the right to find the answers you need!
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Power Outages and Service Problems
Power outages and emergencies (such as a downed power line) should be reported to AEP, your Transmission and Distribution Service Provider (TDSP). They can be reached toll-free at 1-866-223-8508 and are available 24 hours a day / 7 days a week.
To prepare for a power outage, it's best to have flashlights, blankets and a battery-operated radio easily accessible. During a power outage, leave your refrigerator and freezer closed to prevent the loss of cold air and turn your air conditioner, television and any computers off until electric service has been restored.
To report a downed power line, call the AEP emergency toll-free phone number 1-866-223-8508 immediately and describe exactly what you see. Representatives are available 24 hours a day / 7 days a week.
Fallen lines are extremely dangerous, so please stay away from the area and keep others back at a safe distance.
If you have been disconnected due to non-payment, call our Customer Care center toll free at 1-866-322-5563. Representatives are available Monday through Saturday from 7:30 a.m. to 8 p.m., CST. Once you have paid your outstanding balance in full, service will be reconnected.
If payment is received between 7:30 a.m. and 7:00 p.m. on a business day, service will be reconnected no later than the close of the next business day. The TDSP must have access to the meter in order to reconnect service.
If your disconnection is not related to a non-payment issue, please contact AEP toll free at 1-866-233-8508.
A different circuit that was not affected by the storm may provide your neighbor's service, or your trouble may be isolated to the transformer serving your house and not your neighbor's.
Call AEP, your Transmission and Distribution Service Provider (TDSP) toll-free at 1-866-223-8508. Representatives are available 24 hours a day / 7 days a week.
Your local utility, American Electric Power (AEP), handles power outages, repairs, reads your meter and delivers the electricity that flows into your home over the same wires it uses now. If a storm blows down a power line or a car hits a utility pole, your utility still fixes the problem and restores your power.
CPL supplies power to your utility. If you have questions about electric generation billing or other issues related to generation, you would call CPL.
You will still call your local utility American Electric Power (AEP): 1-866-223-8508 about power outages and repairs. While we supply the power to the regional power grid, your electric distribution company still reads your meter and delivers the electricity that flows into your home over the same wires it uses now. If a storm blows down a power line or a car hits a utility pole, your utility still fixes the problem and restores your power. If you have questions about electric generation billing or other issues related to generation, you would call CPL.