Payment FAQ's
What payment options are available?Based on qualifications, customers may be eligible for one of our special payment arrangement plans. Currently, available plans include:
Balanced Billing Plan: customers can pay approximately the same amount each month, subject to a yearly account review to determine whether there was an overbilling or underbilling based on your actual usage.
Payment Extension Plan: a short-term extension of the due date for full payment of past due bills.
Deferred Payment Plan: an extended payment plan where past due bills may be paid in installments over a specified time period.
Visit Convenient Ways to Make Payment for more information. Or, call our Customer Care center toll free at 1-866-322-5563. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST. We will be happy to help you choose the most convenient payment option for your needs.
Where can I mail my payment?You can mail your payment, in the form of a check or money order, to: CPL PO Box 21588 Tulsa, OK 74121-1588. Don't forget to write your account number on your check or money order to ensure your payment is correctly applied to your account.
What if I need more time to pay my bill?We may be able to offer a Payment Extension Plan that allows a short-term extension of the due date for full payment of past due bills under certain circumstances. Just call our Customer Care center toll free at 1-866-322-5563, to find out if you're eligible. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST for help with this feature.
When was my last payment received?You can find that out at any time by calling our Customer Care center, toll free at 1-866-322-5563. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST.
Can I pay my bill by credit card or debit card?Yes! You can make a one-time payment with your debit or credit card by contacting our Customer Care center toll free at 1-866-322-5563. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST.
You can also set up recurring debit or credit card payments by contacting Choice Pay toll -free at 1-877-306-9272 or visiting www.choicepay.com. Once enrolled in ChoicePay, one quick call to the automated system each month authorizes your payment. This service is available 24 hours a day, 7 days a week. Please note that there is a $2.95 convenience fee for every incremental payment of $500small fee to set up this service.
Can I arrange to automatically pay my bill each month?Yes! You can arrange to pay your bill automatically each month by direct debit from a checking or savings account. Download Direct Debit form.
You can also set up recurring debit or credit card payments by contacting Choice Pay toll free at 1-877-306-9272 or visiting www.choicepay.com. Once enrolled in ChoicePay, one quick call to the automated system each month authorizes your payment. This service is available 24 hours a day, 7 days a week. Please note that there is a $2.95 convenience fee for every incremental payment of $500.
Can I pay my bill by phone?Yes, you can pay by phone with your Discover, MasterCard or Visa. Just call our Customer Care center toll free at 1-866-322-5563. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST. Please have your credit card ready.
How many days before the due date should I mail my payment?We suggest you mail your payment a minimum of 5 business days prior to the due date to make sure your payment is processed in a timely manner.
Do I need to pay a deposit if I sign up for electricity service with CPL?You may be required to pay a deposit depending on information contained in your consumer credit report. A utility credit check may be performed to determine the amount of the deposit. To initiate electricity service you must pay the deposit amount within 30 days of your enrollment with CPL.
Where/how can I pay the deposit?CPL offers several easy options for you to pay the deposit. Call our Customer Care center toll free at 1-866-322-5563 . Representatives are available to assist you Monday through Saturday between 8:00 am and 8:00 pm, CST. Representatives can help you to set-up an automatic deduction from your credit card or bank account, find a Walk-in Pay Station, or learn more about selecting a Guarantor for your account. (A Guarantor must be a customer with CPL or Direct Energy, and have a good payment history.) Additional fees may apply when paying by phone or Walk-in Pay Station.
You also have the option to pay your deposit by mailing in a check to the address below:
CPL
P.O. Box 21588
Tulsa, OK 74121-1588
You may be eligible to have the deposit requirement waived if you meet one of the following criteria:
- You have been a residential customer of any Retail Electric Provider or an electric utility within the last two years and were not late paying a bill more than once in the last 12 months. Please contact your current electricity provider to provide a letter of credit on your behalf.
- You are over the age of 65 and not delinquent in payment of any electric service account.
- You are determined to be a victim of family violence and can submit a certification letter developed by the Texas Council on Family Violence as evidence.
- You are considered medically indigent as certified by a government entity or government-funded energy assistance program provider and physician.
