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Billing and Payment Center

 
 
Create your online account today
 

Interested in learning more about your bill, energy usage, past and current charges? Are you looking for additional payment options? Or just looking for the nearest Pay Station? Well, you've come to the right place.

CPL Retail Energy & CPL PrepaidSM offer up a host of convenient payment options – one of which is sure to fit seamlessly into your busy schedule. Please see below to find out which option works best for you.

Recurring Payment Plans

CPL Retail Energy Automatic Payment Program

Wouldn't it be nice to have one less due date to remember? Just click here and arrange to pay your bill automatically each month from your checking, savings or credit card account, you can enroll with our Online Account Manager. Sign-up is easy and the service is available 24 hours a day, seven days a week.

Advantages of the Automatic Payment Program:

  • Save money on postage
  • No need to write checks
  • Avoid late fees
  • Avoid the hassle of your payment arriving late, or lost or stolen checks
  • No convenience charges

CPL PrepaidSM customers: enroll in online payments and schedule one-time and/or automatic payments with your credit card.

Pay by home banking online payments

Please ensure you use the correct CPL Retail Energy "payee address" when using your personal or business bank account to pay online. Don't forget to include your account number on your online payment to ensure your payment is correctly applied to your account.


One Time Payments

Pay Online

No time to enroll in Online Account Manager:
  • Monthly billed customers: make a one-time payment to your account with your credit card or debit card.

Pay by Mail

If paying by mail is your preferred method, tear off the lower portion of your bill and send it with your check to:

CPL Retail Energy LP
P.O. Box 660897
Dallas, TX 75266-0897
Remember to reference your account number on the front of your check.
 
Note: This option is not available for CPL PrepaidSM customers.

Pay by phone

Pay My Bill, our automated payment partner, allows you to pay your bill with your Discover, Visa or Mastercard credit or debit card over the phone. Please call toll free at 1-866-463-8433. For CPL PrepaidSM please call toll free at 1-877-214-1178.

Note: a convenience fee will not be charged per payment.

Pay in person

If you're more comfortable handing your payment over to one of our local Pay Station representatives, feel free to do so!  Please find a Pay Station near you.
 
Note: A small convenience fee may apply to use this service. Fees vary depending on the Pay Station.

CPL Prepaid Customers

Attention CPL PrepaidSM Customers:

To use CPL PrepaidSM, you must have a provisioned smart meter (also known as an Advanced Meter), and an activated SMS text capable phone or an active email address to receive your daily electricity usage communications. Additionally, you cannot be a Critical or Chronic Care patient.

You'll get reminders by text or email about your latest account balance. This will alert you to when you should make a payment. Use your Payment Number when you make any type of payment.

We will provide you with your Payment Number via text/email upon enrollment, and a Membership Card with this number will be mailed to you within 7-10 days. As we process your enrollment, it may take up to 8 hours for your Payment Number to be recognized in our system. Using this Payment Number will ensure your account is credited.

CPL PrepaidSM is Available in the Following Texas Cities:

Aransas Pass, Banquete, Bishop, Corpus Christi, Gregory, Ingleside, Portland, Robstown, Rockport


A Simpler Way To Manage Your Account
 

Manage your account online and have secure, real-time access to:

​E-Bill:

Cut down on paper clutter-have your electricity bill delivered directly to your email inbox. You will also be able to view past bills!

Moving Your Service:

Moving? Transfer service to your new residence quickly without the long hold times.

Online Payments:

Pay your balance online with ChoicePay – our automated payment partner. You can pay your bill via credit card or checking account, reducing the need for stamps, envelopes and writing checks.

​Track your energy usage:

With an online account you can keep track of your past and current energy usage.

View your account online:

With an online account you have the capability to view and update your contact information.
You'll also be able to view account and payment history, keeping you up-to-date on the most recent transactions on your account.

For those already signed up, manage Your Account now!
Note: If you have questions about logging into Your Account, feel free to contact one of our Customer Care Representatives, toll-free, at 1-866-322-5563.

Setting up your account to view your bill is fast and secure.

If this is your first time here, we need to get you logged in! Use your CPL account number as your Login ID and your premise number as the password (both numbers can be found on a recent electric service bill).
Once you're successfully logged in, you'll be required to change your Login ID and password. Choose whatever you like…but don't forget to make note of them!
With this new tool, you'll benefit from several great new features designed to simplify the way you manage your account.

Just switched to CPL Retail Energy as your electricity provider?

Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your electric bill once per month.  If you have not received a recent bill from us, please call us at 1-866-322-5563 for assistance.

Deferred Payment Plan: If you're in need of a little extra time to pay your bill, look into our 'Deferred Payment Plan' which allows you to pay your past due bill in installments.

 

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