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Helping customers effectively manage all of their energy needs

Direct Energy is one of North America's largest competitive energy suppliers of electricity, natural gas and related home services. With approximately 6,000 employees, we are active in upstream production (electricity and natural gas) and downstream delivery. Direct Energy helps customers effectively manage all of their energy needs.

Where Direct Energy Operates

Direct Energy operates in 10 Canadian provinces and 46 U.S. states plus the District of Columbia, with more than six million customer relationships.

The Brands of Direct Energy

At Direct Energy, our family of brands works together to save you time, effort and money. Their unique capabilities make it possible for us to provide electricity, natural gas and other energy services to more than 13 million residential homes and businesses across North America. Together, these organizations work hand-in-hand, creating a complete energy package that spans from the actual energy resource to the on-switch in your home. We find the energy, generate it, process it, hold it, trade it and make sure it's available for you. It goes further than that, too. Our commitment to your energy includes servicing and maintaining the efficiency of your heating and air conditioning as well as your plumbing and electric lines. It's all part of our promise to make the energy you use both simple and direct. We are Direct Energy.

Direct Energy Operations

In North America, Direct Energy operates under four Lines of Business:

  • Direct Energy Business - For commercial and industrial customers (small, medium and large-sized businesses, government, public institutions, and national accounts): natural gas and electricity products for your business, along with energy efficiency management and services.
  • Direct Energy Residential - For residential energy customers we offer natural gas and electricity pricing plans, including traditional energy plans, green energy plans, and prepaid electricity. Choose between 12 month, 24 month or month to month energy plans.
  • Direct Energy Services - For both residential and business customers: HVAC (Heating, Ventilation, Air Conditioning) installation and service, plumbing, water heaters, electrical services, protection plans, building automation, facility maintenance, energy audits, energy management consulting services. Offers business management and operational counseling to independent home services contractors.
  • Direct Energy Upstream & Trading - Gas-fired power generation, natural gas production, wind power purchase agreements, storage and transportation of gas, open market energy procurement (power/gas), proprietary trading, energy auctions, carbon credits and renewable energy credits.
  • Please note: not all products and services are available in every jurisdiction.

©2022 CPL Retail Energy L.P. All rights reserved. PUCT Certificate No. 10023.