We're here for our customers. Click here for our self-service online resources and additional information regarding Covid-19.

We're In This Together

Supporting our customers and communities is at the center of everything we do.

With the unprecedented impacts of COVID-19, we're working to provide additional help to our customers, communities, and those on the frontlines.

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Power with a Purpose

A lot has changed, but one thing remains the same: our purpose and commitment to the homes and communities we serve.

For Our Customers

Our customers have many resources available to them during this uncertain time.

For Our Frontline Heros

We're supporting our frontline heroes so vulnerable kids get the care they need.

For Our Community

Learn more about how we're helping our neighbors and how you can show your support.

Supporting Our Customers

If you're finding that your current energy plan isn't meeting your needs, then we're here to help you find a plan that can. And if you've fallen on tough times, we have a list of resources available to you.

Supporting Our Frontline Heroes

As we battle this health crisis, support for the hospitals and our healthcare workers is needed now more than ever.

Our sister company, Direct Energy is a proud partner of Children's Miracle Network Hospitals®, and we're proud to support their Children's Hospitals COVID-19 Impact Fund to ensure that 170 children's hospitals across North America have the resources they need to care for the most vulnerable kids.

Supporting our Community


CPL Retail Energy's Neighbor-to-Neighbor Bill Assistance Program helps Texans in need pay their electricity bills.

CPL Retail Energy's customers can help their neighbors by donating any amount to our Neighbor-to-Neighbor program when they pay their bills every month. And from now until May 31st, we're matching their donations** up to $25,000.

Not a customer yet? Join our family today, and we'll make a donation to the Neighbor-to-Neighbor program on your behalf, too.

We're Here to Help

Whether you're wondering what options you have for paying your electricity bill, want to keep the family entertained or want to switch electricity plans, we're here to support you and your family every step of the way.

Online Resources

Your safety and peace of mind is of utmost importance to us. We at CPL Retail Energy want to let you know that we are committed to you and to ensuring that we continue to power and protect your home, no matter how extreme the weather or circumstance.

Stuck At Home?

Join us, and our sister company, Direct Energy, in #FlatteningTheCurve with these helpful tips and resources during the COVID-19 pandemic.

We're Here to Help

As we practice social distancing, we're spending more time at home and as more warm weather comes our way you may see your home energy usage increase. Let us help you pick a plan to suite your new energy needs.

*Donations are not eligible for individual tax deductions. Direct Energy makes donations directly to CMN Hospitals. Donations must be submitted through the dedicated Direct Energy donation page to qualify for donation matching.

**Donations are not eligible for individual tax deductions. Direct Energy makes donations directly our Neighbor-to-Neighbor fund.

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