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Frequently Asked Questions

At CPL Retail Energy, we welcome the opportunity to address any comments, queries, and concerns you might have about your electricity and/or home services account. Thus, we've created this Frequently Asked Questions (FAQs) area so that we can answer as many common questions as possible so that you receive the attention and care you deserve as a CPL Retail Energy Customer.

If you have a question for us that you do not see in the FAQs, please e-mail us at WTUCPLRetailEnergy@directenergy.com so that we can help. And if enough of your fellow customers have this same question, it will be added to the FAQs in the future.

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