Billing
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Billing & Payment
How many days before the due date should I mail my payment?
We suggest you mail your payment a minimum of 5 business days prior to the due date to make sure your payment is processed in a timely manner.
My bill is higher than expected. Why?
Fluctuation on your bill can be caused by changes in the cost of electricity or the amount of electricity used. Texas summers are also very hot and can cause a higher bill than usual due to increased usage. If you feel there...
Can I change my bill due date?
This option is not currently available.
What charges are included on my monthly bill?
Monthly bills include charges for the cost of electricity generation, kilowatt-hour usage, electricity delivery to your home or business, and all applicable federal, state and local taxes. They may also include charges for...
I need to speak with someone about my bill. Who can I contact?
For questions about your bill, call our Customer Care center toll free at 1-866-322-5563. Representatives are available to help you Monday through Saturday from 7:30 a.m. to 8 p.m., CST.
Understanding Your Bill
What is included in the TDSP Delivery Charges?
It is a mix of usage-based fees as well as standard monthly fees. These fees are passed through to you without markup from your local TDU (Transmission and Distribution Utility, also known as the TDSP or your local utility company)...
What is the PUC Assessment?
The PUC Assessment is a fee assessed by the Public Utility Commission of Texas (PUCT). The PUC Assessment fee covers the cost of the administration of the PUC Regulatory Act. It is equal to 1/6 of 1 percent of the charges on your...
