Billing
You Are Viewing FAQs Categories for Billing
Billing & Payment
Do you offer reduced deposits for low-income customers?
Eligible low-income customers are allowed to pay any deposit over $50 in two installments. To qualify, you'll be asked to provide one of the following documents:
- A copy of a state-issued Statement of Benefits for SSI, Medicaid, Low-Income Medicare, Texas Aid to Needy Families, or Food Stamps.
- A bill from another electricity provider showing you have received a low-income discount within the past 6 months.
- A letter from your current provider confirming that you are an eligible low-income...
How many days before the due date should I mail my payment?
We suggest you mail your payment a minimum of 5 business days prior to the due date to make sure your payment is processed in a timely...
How can I find my account balance?
Our Online Account Manager provides secure, 24/7 access to your account, and allows you to make payments, track account history and more
You can also get up-to-date information on your current account balance by calling Customer Care toll-free at 1-866-322-5563. Representatives are available Monday through Saturday from 7:30 a.m. to 8 p.m....
Can I change my bill due date?
This option is not currently available.
Can I get a duplicate copy of my bill?
Yes. Just call our Customer Care center toll-free at 1-866-3...
