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  • Billing & Payment

    • How many days before the due date should I mail my payment?

      We suggest you mail your payment a minimum of 5 business days prior to the due date to make sure your payment is processed in a timely manner.

    • My bill is higher than expected. Why?

      Fluctuation on your bill can be caused by changes in the cost of electricity or the amount of electricity used. Texas summers are also very hot and can cause a higher bill than usual due to increased usage. If you feel there...

    • Where can I pay my bill in person?

      You can pay your bill in person at a local CheckFree walk-in pay station. Find a pay station near you online or call our Customer Care team toll-free at 1-866-322-5563 for assistance. Representatives are available Monday through...

    • Do you waive the deposit?

      You may be eligible to have CPL Retail Energy waive the deposit requirement if you meet one of the following criteria: 62 or older If you are 62 years of age or older, please send us a copy of your or your spouse's driver's...

    • Can I change my bill due date?

      This option is not currently available.

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