Texas FAQs

Billing

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• Billing & Payment

  • Do you offer reduced deposits for low-income customers?

    Eligible low-income customers are allowed to pay any deposit over $50 in two installments. To qualify, you'll be asked to provide one of the following documents:

    • A copy of a state-issued Statement of Benefits for SSI, Medicaid, Low-Income Medicare, Texas Aid to Needy Families, or Food Stamps.
    • A bill from another electricity provider showing you have received a low-income discount within the past 6 months.
    • A letter from your current provider confirming that you are an eligible low-income...

    • How many days before the due date should I mail my payment?

      We suggest you mail your payment a minimum of 5 business days prior to the due date to make sure your payment is processed in a timely...

    • How can I find my account balance?

      Our Online Account Manager provides secure, 24/7 access to your account, and allows you to make payments, track account history and more

      You can also get up-to-date information on your current account balance by calling Customer Care toll-free at 1-866-322-5563. Representatives are available Monday through Saturday from 7:30 a.m. to 8 p.m....

    • Can I change my bill due date?

      This option is not currently available.

    • Can I get a duplicate copy of my bill?

      Yes. Just call our Customer Care center toll-free at 1-866-3...