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Texas FAQs

Billing & Payment

My bill is higher than expected. Why?

Fluctuation on your bill can be caused by changes in the cost of electricity or the amount of electricity used. Texas summers are also very hot and can cause a higher bill than usual due to increased usage.

If you feel there was a billing error, call our Customer Care center toll free at 1-866-322-5563, Monday through Saturday between 7:30 a.m. and 8 p.m., CST.

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