Home Services

Texas FAQs

Payment

Payment

You Are Viewing FAQs Categories for Payment

  • Paying Your Bill with CPL Retail Energy

    • How do I add a new bank account (ACH) for my Auto Pay?

      To add a bank account (ACH) to use for your Automatic draft, please follow these instructions:

      1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account).
      2. Hover over the Billing & Payments tab and select Payment Methods.
      3. Click the Add Payment Method button on the right.
      4. Select your Bank Account as your payment type and choose a Nickname for this payment type.
      5. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
      6. If you want to make this payment type your default method, click the check box.
      7. Click Save Payment Method to confirm this method.

      You can also click Cancel if you decide you do not want to save this payment method.

      IMPORTANT: Please remove Payment Methods that are not current from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

    • How do I add a new credit card/debit card for my Auto Pay?

      To add a credit card/debit card for your Auto Pay, please follow these instructions:

      1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account").
      2. Hover over the Billing & Payments tab and click Payment Methods.
      3. Click the Add Payment Method button.
      4. Select your Credit/Debit Card as your payment type and choose a Nickname for this payment type.
      5. Enter your preferred credit card number without dashes, expiration date, security code, and billing zip code for your credit card.
      6. If you want to make this payment type your default method, please click the check box.
      7. Click Save Payment Method to confirm this method.

      You can also click Cancel if you decide you do not want to add a new payment method.

      IMPORTANT: We recommend that you remove Payment Methods that are not currently being used from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

    • How do I change an expired credit card or debit card being used for Auto Pay?

      To change your expired credit card or debit card in Auto Pay, please follow these instructions:

      1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account).
      2. Hover over the Billing & Payments tab and click Payment Methods.
      3. Click the radio button for the payment method that has expired and click the Edit button.
      4. Click the check box for I would like to update payment details.
      5. Enter the new Expiration Date, Security Code, and Zip Code.
      6. If you want to make this payment type your default method, please click the check box.
      7. Click the Update button.

      You can also click Cancel if you decide you do not want to update your credit card...

    • How do I edit my bank account (ACH) information in CPL Retail Energy Auto Pay?

      To add a bank account (ACH) to Auto Pay, please follow these instructions:

      1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/Account).
      2. Hover over the Billing & Payments tab and select Payment Methods.
      3. Click the Add Payment Method button.
      4. Click the radio button matching the ACH bank account you want to edit.
      5. Click the Delete button to remove this bank account as a payment option.
      6. Add a new bank account (ACH) by clicking the Add Payment Method button.
      7. Select your Bank Account as your payment type and choose a Nickname for this payment type.
      8. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
      9. If you want to make this payment type your default method, please click the check box.
      10. Click Save Payment Method to confirm this method.

      You can also click Cancel if you decide you do not want to save this payment method.

      IMPORTANT: Please remove Payment Methods that are not current from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

    • How long does it take before my payment is posted to my account?

      Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account...

Customer Support
Follow Us

CPL Facebook page CPL Twitter page