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Payment Arrangements

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  • Average Billing

    • Does CPL offer a leveled or average payment plan to its customers?

      We do, though we call it "Average Billing." To learn more about this billing option, please call Customer Service at 1-866-322-5563. There, you can talk to a helpful phone agent to learn if Average Billing is right for...

    • How does an Average Billing Plan work with CPL?

      Basically, what you're billed each month is a rolling average of your electric usage for the previous 11 months plus your usage from the current month. We divide that amount by 12 (because there are 12 months in a year) and factor in current electricity rates in Texas and other outside elements.

      To be eligible for an Average Billing Plan:

      • Your account must be current and paid in full;
      • All subsequent invoices with CPL must be paid on time;
      • You cannot be currently enrolled in a Payment Extension or Deferred Payment Plan;
      • You aren't currently enrolled in Summary Billing; and
      • All service addresses on your CPL account must be enrolled in the Average Bill...

      • What happens if I break my Average Billing Plan?

        If you break with your Average Billing Plan, we will remove it from your account, and the accumulated variance balance on your account will be due on your next...

      • How can I opt out of Average Billing Plan?

        If want to end your Average Billing plan please call our Customer Service at 1-866-322-5563. Your next bill will factor in any unpaid average balance:

        • If there is a credit on your Accumulated Average Balance, it will be applied to the balance on your next bill;
        • If there is a debit on your Accumulated Average Balance, it will be added to the balance due.

        If you move from your current address and don't want to continue as a CPL customer, your Average Billing plan will end on your final bill and the entire balance becomes...

      • How can I break my Average Billing Plan?

        You can break the terms of your Average Billing agreement in four ways:

        1. Miss two consecutive payments;
        2. Enroll in a Payment Extension or Deferred Payment Plan;
        3. Enroll in Summary Bill option; or
        4. Add new service addresses that aren't enrolled in the Average Billing...

    • Deferred Payment

      • How does a Deferred Payment Plan work with CPL?

        A Deferred Payment Plan (DPP) is an agreement between CPL and you as a customer. A DPP allows you to pay an outstanding balance in installments.

        You have to meet these five criteria to sign up for a DPP:

        • No Insufficient Funds payments in the last 30 days;
        • No more than two (2) Insufficient Funds payments on your account in the last 12 months;
        • No Broken Payment Extensions in the last 90 days;
        • No Broken DPP's in the last six (6) months; and
        • You make the required 50% Down payment.

        We can only create a DPP for your entire overdue balance. A DPP arrangement can be set up for two to five installments, but all installments must be for equal amounts. The balance on your bill will show as "past due" until you completely pay the DPP in full. Also, you are required to pay your normal monthly charges on all subsequent bills in addition to the agreed-upon DPP amount each month.

        If you are interested in signing up for a DPP with CPL, please call Customer Service at...

      • How can I break my Deferred Payment Plan?

        You can break your Deferred Payment Plan (DPP) agreement with CPL in three ways:

        1. Don't pay your regular monthly bill in full by the due date;
        2. Don't pay your DPP installment payment in full by the due date; or
        3. We couldn't process your payment due to sufficient funds.

        If your DPP is broken, you can't enroll in another one for 6...

      • What happens if I break my Deferred Payment Plan?

        If you break your Deferred Payment Plan (DPP) with CPL, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6...

    • Payment Extension

      • How does a Payment Extension work with CPL?

        A Payment Extension extends your bill due date in the short term for the full payment of a past-due balance. This ensure we won't send your account to a collections agency or send a Disconnection Notice while you have an extension agreement.

        Unlike a Deferred Payment Plan (DPP), this isn't a structured long-term arrangement for settling a past-due balance. A Payment Extension is offered to you only if you are fewer than seven (7) days past your bill due date.

        Once you are approved for Payment Extension, you must pay your balance in full within eight (8)...

      • What happens if I break the Payment Extension?

        If you don't pay your past-due balance in full by the date you agree upon with CPL, we will consider the Payment Extension broken. If this happens, we will send a Disconnection Notice for your service...

    • Agency Pledges

      • How does an Agency Pledge work with CPL?

        If an agency pledges money to your account as a bill payment, we enroll you in an Payment Extension. The agency that pledged money to your account has 45 days to send us payment to be applied to your account. You still have to pay any remaining balance the agency did not cover, as well as any future bills.

        In short, your account is protected from disconnection by an agency pledge only for the amount pledged by the agency.

        Once the agency pays its pledge, the protection on your account ends. You must then pay any remaining overdue balance, or you may be disconnected for this remaining balance.

        We recommend contacting the agency that pledged to your account for any specific details about the terms and details of the...

      • What happens if my agency pledge expires, but my account balance doesn't change?

        You must contact the agency who made the pledge on your account to confirm that the payment was sent to CPL. The agency needs to contact us if there are any problems. If you have any questions, please contact Customer Service at...

      • Will my bill show that I have received an agency pledge?

        No, you won't see the details of a pledge on your bill. Your bill will show that a payment has been received, which could include a pledge payment, but a bill does not describe the specifics of a...

      • Why does bill still show a past-due balance when an agency pledge has been made for me on my behalf?

        You will still see an overdue balance on your bill until we receive the pledge payment from the...

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