Agency Pledges
How does an Agency Pledge work with CPL?
If an agency pledges money to your account as a bill payment, we enroll you in an Payment Extension. The agency that pledged money to your account has 45 days to send us payment to be applied to your account. You still have to pay any remaining balance the agency did not cover, as well as any future bills.
In short, your account is protected from disconnection by an agency pledge only for the amount pledged by the agency.
Once the agency pays its pledge, the protection on your account ends. You must then pay any remaining overdue balance, or you may be disconnected for this remaining balance.
We recommend contacting the agency that pledged to your account for any specific details about the terms and details of the...
What happens if my agency pledge expires, but my account balance doesn't change?
You must contact the agency who made the pledge on your account to confirm that the payment was sent to CPL. The agency needs to contact us if there are any problems. If you have any questions, please contact Customer Service at...
Will my bill show that I have received an agency pledge?
No, you won't see the details of a pledge on your bill. Your bill will show that a payment has been received, which could include a pledge payment, but a bill does not describe the specifics of a...
Why does bill still show a past-due balance when an agency pledge has been made for me on my behalf?
You will still see an overdue balance on your bill until we receive the pledge payment from the...
