Agency Pledges
How does an Agency Pledge work with CPL?
If an agency pledges money to your account as a bill payment, we enroll you in an Payment Extension. The agency that pledged money to your account has 45 days to send us payment to be applied to your account. You still have to...
What happens if my agency pledge expires, but my account balance doesn't change?
You must contact the agency who made the pledge on your account to confirm that the payment was sent to CPL. The agency needs to contact us if there are any problems. If you have any questions, please contact Customer Service...
Will my bill show that I have received an agency pledge?
No, you won't see the details of a pledge on your bill. Your bill will show that a payment has been received, which could include a pledge payment, but a bill does not describe the specifics of a payment.
Why does bill still show a past-due balance when an agency pledge has been made for me on my behalf?
You will still see an overdue balance on your bill until we receive the pledge payment from the agency.
