How does an Agency Pledge work with CPL?
If an agency pledges money to your account as a bill payment, we enroll you in an Payment Extension. The agency that pledged money to your account has 45 days to send us payment to be applied to your account. You still have to pay any remaining balance the agency did not cover, as well as any future bills.
In short, your account is protected from disconnection by an agency pledge only for the amount pledged by the agency.
Once the agency pays its pledge, the protection on your account ends. You must then pay any remaining overdue balance, or you may be disconnected for this remaining balance.
We recommend contacting the agency that pledged to your account for any specific details about the terms and details of the pledge.