How does a Payment Extension work with CPL?
A Payment Extension extends your bill due date in the short term for the full payment of a past-due balance. This ensure we won't send your account to a collections agency or send a Disconnection Notice while you have an extension agreement.
Unlike a Deferred Payment Plan (DPP), this isn't a structured long-term arrangement for settling a past-due balance. A Payment Extension is offered to you only if you are fewer than seven (7) days past your bill due date.
Once you are approved for Payment Extension, you must pay your balance in full within eight (8) days.
Support for Affected Customers
We're here to support our customers affected by the COVID-19 situation. If you're experiencing financial hardship at this time, the following options are available to you:
- Deferred Payment Plan: You can set up a formal arrangement with us to pay an outstanding electric bill in installments. Call 1-866-322-5563 to get started.
- Neighbor-to-Neighbor: Contact the local community action agency in your area for assistance paying your electric bill.
- COVID-19 Relief Program: The Texas PUC has set up a bill assistance program for customers impacted by COVID-19. Please call 866-454-8387 and press option 1 for more information and to check eligibility.