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Paying Your Bill with CPL Retail Energy

Paying Your Bill with CPL Retail Energy

  • How do I add a new bank account (ACH) for my Auto Pay?

    To add a bank account (ACH) to use for your Automatic draft, please follow these instructions: Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account). Hover over the Billing & Payments tab and...

  • How do I add a new credit card/debit card for my Auto Pay?

    To add a credit card/debit card for your Auto Pay, please follow these instructions: Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account"). Hover over the Billing & Payments tab and click...

  • Can I pay by check?

    We are unable to accept check payments at this time.

  • Why can't I make a donation to the Neighbor-to-Neighbor program?

    Donations for the Neighbor-to-Neighbor program can only be done in Texas. Customers outside of Texas do not have the ability to make donations to the program at this time.

  • Why can't I set-up or pay with my bank account (ACH)?

    If you had 2 payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank account...

  • How do I change an expired credit card or debit card being used for Auto Pay?

    To change your expired credit card or debit card in Auto Pay, please follow these instructions: Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account). Hover over the Billing & Payments tab...

  • Can I edit payments I have already scheduled?

    To edit your scheduled payments, please follow these instructions: Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu. Click Scheduled Payments. To edit a scheduled payment, click the radio...

  • How do I edit my bank account (ACH) information in CPL Retail Energy Auto Pay?

    To add a bank account (ACH) to Auto Pay, please follow these instructions: Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/Account). Hover over the Billing & Payments tab and select Payment Methods....

  • How long does it take before my payment is posted to my account?

    Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager.

  • How do I delete a credit card/debit card or bank account from my account?

    To delete a credit card/debit card or bank account from your account, please follow these instructions: Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account). Hover over the Billing & Payments...

  • How do I view payments I have already scheduled?

    To view your scheduled payments, please follow these instructions: Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu. Click Scheduled Payments. Your scheduled payments will be listed by...

  • Is there a transaction fee for any of the payment types?

    There is a transaction fee, not to exceed $2.95, which will be applied for payments made at an authorized Pay Station. There is no fee for online payments or payments by phone.

  • Is there a website I can go to for more information on all my payment options available to me?

    Yes, you can go to www.cplretailenergy.com/customer-support/billing-and-payment to learn more on how CPL Retail Energy makes it easy to pay your bill in Texas. From Auto Pay to mailing in your payment, our payment options suit...

  • Can I pay at an unauthorized Pay Station?

    Payments should not be made at unauthorized Pay Stations that are not listed on our Service Locator Map. Please note that Pay Stations for CPL Retail Energy's billed services may differ from Pay Stations for CPL Prepaid. Be sure...

  • The Pay Stations you have are not convenient for me. Are there any others?

    We are continually adding additional authorized Pay Stations, so please check back online often. Also, you can use your credit card to pay online at our Payment options page or by phone at 1-877-214-1178

  • How do I sign up for Auto Pay?

    To sign up for Auto Pay with CPL Retail Energy, please follow these instructions: Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/Account). Note: If you are a first-time user of Online Account...

  • What types of payment are accepted?

    CASH You can pay by cash at specific authorized in-person Pay Stations. Please go to Service Locator Map for a map and a list of the available locations. CREDIT CARD Credit card payments can be made online at our Payment...

  • How do I update the credit card or debit card currently enrolled in Auto Pay?

    To update your credit card or debit card enrolled in Auto Pay, please follow these instructions: Login to your CPL Retail Energy Account Manager (www.cplretailenergy.com/Account). Hover over the Billing & Payments tab and Select...

  • Is there a way to update or add a new payment method?

    To add a credit card/debit card to your account, please follow these instructions: Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account). Hover over the Billing & Payments tab and click...

  • What forms of payment types are accepted?

    For credit cards, we accept all major credit cards including Visa, MasterCard, Discover, and American Express. We accept Pulse, Star, NYCE, and ACCEL debit cards. You can also make a payment using your bank account (ACH).

  • What will happen if my credit card is rejected?

    If your credit card is rejected, the payment will be reversed and you will revert to the balance prior to your payment. In addition, there will be a $25 return payment charge assessed to your account. This will be deducted from...

  • What happens if I miss a payment?

    When and how much you pay is up to you. CPL Retail Energy recommends that you have at least $20.00 in your account balance each day. If your CPL Prepaid account balance is equal to or less than $0.00, CPL Retail Energy may...

  • Where can I pay?

    AUTHORIZED PAY STATIONS You can pay by cash at specific authorized in-person Pay Stations. Please go to Service Locator page on our site for a map and a list of the available locations. CPL Prepaid authorized Pay Stations...

  • Why can't I set-up my Auto Pay using my bank account (ACH)?

    If you had 2 automatic payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank...

  • How do I pay my bill online?

    To pay your bill online with CPL Retail Energy, please follow these instructions: Login to your CPL Retail Energy Online Account Manager. Note: If you are a first-time user of Online Account Manager, please click www.cplretailenergy.com/account/register)...

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