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Paying Your Bill with CPL Retail Energy

Paying Your Bill with CPL Retail Energy

  • How do I add a new bank account (ACH) for my Auto Pay?

    To add a bank account (ACH) to use for your Automatic draft, please follow these instructions:

    1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account).
    2. Hover over the Billing & Payments tab and select Payment Methods.
    3. Click the Add Payment Method button on the right.
    4. Select your Bank Account as your payment type and choose a Nickname for this payment type.
    5. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
    6. If you want to make this payment type your default method, click the check box.
    7. Click Save Payment Method to confirm this method.

    You can also click Cancel if you decide you do not want to save this payment method.

    IMPORTANT: Please remove Payment Methods that are not current from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

  • How do I add a new credit card/debit card for my Auto Pay?

    To add a credit card/debit card for your Auto Pay, please follow these instructions:

    1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account").
    2. Hover over the Billing & Payments tab and click Payment Methods.
    3. Click the Add Payment Method button.
    4. Select your Credit/Debit Card as your payment type and choose a Nickname for this payment type.
    5. Enter your preferred credit card number without dashes, expiration date, security code, and billing zip code for your credit card.
    6. If you want to make this payment type your default method, please click the check box.
    7. Click Save Payment Method to confirm this method.

    You can also click Cancel if you decide you do not want to add a new payment method.

    IMPORTANT: We recommend that you remove Payment Methods that are not currently being used from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

  • How do I change an expired credit card or debit card being used for Auto Pay?

    To change your expired credit card or debit card in Auto Pay, please follow these instructions:

    1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account).
    2. Hover over the Billing & Payments tab and click Payment Methods.
    3. Click the radio button for the payment method that has expired and click the Edit button.
    4. Click the check box for I would like to update payment details.
    5. Enter the new Expiration Date, Security Code, and Zip Code.
    6. If you want to make this payment type your default method, please click the check box.
    7. Click the Update button.

    You can also click Cancel if you decide you do not want to update your credit card...

  • How do I edit my bank account (ACH) information in CPL Retail Energy Auto Pay?

    To add a bank account (ACH) to Auto Pay, please follow these instructions:

    1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/Account).
    2. Hover over the Billing & Payments tab and select Payment Methods.
    3. Click the Add Payment Method button.
    4. Click the radio button matching the ACH bank account you want to edit.
    5. Click the Delete button to remove this bank account as a payment option.
    6. Add a new bank account (ACH) by clicking the Add Payment Method button.
    7. Select your Bank Account as your payment type and choose a Nickname for this payment type.
    8. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
    9. If you want to make this payment type your default method, please click the check box.
    10. Click Save Payment Method to confirm this method.

    You can also click Cancel if you decide you do not want to save this payment method.

    IMPORTANT: Please remove Payment Methods that are not current from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

  • How long does it take before my payment is posted to my account?

    Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account...

  • How do I view payments I have already scheduled?

    To view your scheduled payments, please follow these instructions:

    1. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
    2. Click Scheduled Payments.
    3. Your scheduled payments will be listed by date, payment method, reference number, and...

    4. Is there a website I can go to for more information on all my payment options available to me?

      Yes, you can go to www.cplretailenergy.com/customer-support/billing-and-payment to learn more on how CPL Retail Energy makes it easy to pay your bill in Texas. From Auto Pay to mailing in your payment, our payment options suit each person's needs and...

    5. How do I update the credit card or debit card currently enrolled in Auto Pay?

      To update your credit card or debit card enrolled in Auto Pay, please follow these instructions:

      1. Login to your CPL Retail Energy Account Manager (www.cplretailenergy.com/Account).
      2. Hover over the Billing & Payments tab and Select Payment Methods.
      3. Click the radio button for the payment method that has expired and click the Edit button.
      4. Click the check box for I would like to update payment details.
      5. Enter the new Expiration Date, Security Code, and Zip Code.
      6. If you want to make this payment type your default method, please click the check box.
      7. Click the Update button.

      You can also click Cancel if you decide you do not want to update your payment method.

      If you received a new credit card with a new credit card number, please visit the How do I add a new credit card/debit card for my Auto Pay? FAQ.

      IMPORTANT: We recommend that you remove Payment Methods that are not currently being used from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

    6. How do I sign up for Auto Pay?

      To sign up for Auto Pay with CPL Retail Energy, please follow these instructions:

      1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/Account). Note: If you are a first-time user of Online Account Manager, please click www.cplretailenergy.com/account/register to create your account.
      2. Hover over Billing & Payments tab and select Enroll in Auto Pay from the drop-down menu.
      3. Click Enroll in Auto Pay.
      4. Select a payment method from the drop down. Your options will be from your Saved Payment Methods, New Credit/Debit Card, or New Bank Account (Automated Clearing House, ACH).
      5. If adding a new credit card/debit card, enter your card number without dashes, your expiration date, security code, and zip code.
      6. If adding a new bank account, enter your first name, last name, routing number, and account number. You can find an example of where to find this information on a personal check from your bank.
      7. Click Submit.

      Please note: by clicking Submit, you agree with the CPL Retail Energy Terms and Conditions.

      IMPORTANT: We recommend that you remove Payment Methods that are not currently being used from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

    7. Why can't I make a donation to the Neighbor-to-Neighbor program?

      Donations for the Neighbor-to-Neighbor program can only be done in Texas. Customers outside of Texas do not have the ability to make donations to the program at this...

    8. Why can't I set-up or pay with my bank account (ACH)?

      If you had 2 payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank account (ACH). However, after 12 months after the first Non-Sufficient Funds (NSF) or declined payment was recorded, you will be then have the ability to set-up or make a payment using your bank account (ACH)....

    9. Can I edit payments I have already scheduled?

      To edit your scheduled payments, please follow these instructions:

      1. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
      2. Click Scheduled Payments.
      3. To edit a scheduled payment, click the radio button of the payment you want to edit.
      4. Click the edit or delete button to make...

      5. How do I delete a credit card/debit card or bank account from my account?

        To delete a credit card/debit card or bank account from your account, please follow these instructions:

        1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account).
        2. Hover over the Billing & Payments tab and click Payment Methods.
        3. Click the radio button for the payment method that you want to delete and click the delete button.
        4. A pop-up box will appear asking you to confirm that you really want to delete the form of payment from your account.
        5. Select OK to confirm or Cancel if you want to go back to the Manage Payment Methods...

        6. Is there a way to update or add a new payment method?

          To add a credit card/debit card to your account, please follow these instructions:

          1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account).
          2. Hover over the Billing & Payments tab and click Payment Methods.
          3. Click the Add Payment Method button.
          4. Select your Credit/Debit Card as your payment type and choose a Nickname for this payment type.
          5. Enter your preferred credit card number without dashes, expiration date, security code, and billing zip code for your credit card.
          6. If you want to make this payment type your default method, please click the check box.
          7. Click Save Payment Method to confirm this method.

          You can also click Cancel if you decide you do not want to add a new payment method.

          To add a bank account (ACH) to your account, please follow these instructions:

          1. Login to your CPL Retail Energy Online Account Manager (www.cplretailenergy.com/account)
          2. Hover over the Billing & Payments tab and select Payment Methods.
          3. Click the Add Payment Method button on the right.
          4. Select your Bank Account as your payment type and choose a Nickname for this payment type.
          5. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
          6. If you want to make this payment type your default method, click the check box.
          7. Click Save Payment Method to confirm this method.

          You can also click Cancel if you decide you do not want to add a new payment...

        7. What forms of payment types are accepted?

          For credit cards, we accept all major credit cards including Visa, MasterCard, Discover, and American Express. We accept Pulse, Star, NYCE, and ACCEL debit cards. You can also make a payment using your bank account (ACH)....

        8. Why can't I set-up my Auto Pay using my bank account (ACH)?

          If you had 2 automatic payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank account (ACH). However, after 12 months after the first Non-Sufficient Funds (NSF) or declined payment was recorded, you will be then have the ability to set-up or make a payment using your bank account (ACH)....

        9. How do I pay my bill online?

          To pay your bill online with CPL Retail Energy, please follow these instructions:

          1. Login to your CPL Retail Energy Online Account Manager. Note: If you are a first-time user of Online Account Manager, please click www.cplretailenergy.com/account/register) to create your account.
          2. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
          3. Click Pay Your Bill.
          4. Enter the amount you want to pay under Payment Amount.
          5. If you would like to donate to the Neighbor to Neighbor program, enter the donation amount you want to contribute towards the program.
          6. Verify the Total Payment amount automatically calculated. This amount is the total of the Payment Amount plus the Donation amount entered, if any.
          7. Select the date you want the payment to be drafted from your account by entering or selecting from the calendar view
          8. Finally, select the form of payment you want to use under Payment Method. You can also choose to add a new form of payment by selecting Credit Card/Debit Card or Bank Account from the drop down.
          9. Click the Submit Payment button.
          10. Please note, you can schedule your payment up to 90 day in...

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