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Paying Your Bill with CPL Retail Energy

What will happen if my credit card is rejected?

If your credit card is rejected, the payment will be reversed and you will revert to the balance prior to your payment. In addition, there will be a $25 return payment charge assessed to your account. This will be deducted from your account balance.

Please keep in mind, if the $25 return payment charge is assessed to your account and your account balance equals or is less than $0.00, CPL Retail Energy may request that the Utility interrupt your electricity service.

Note: Please see the reconnect timeline table below: AEP Central

Disconnect/Reconnect Fee: AEP Central: $0.00
Payment is made between business hours of 8am and 7pm M-F: AEP Central: Reconnected within a few hours
Payment is made outside of business hour: AEP Central: Reconnected by 8am the following business day
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