Home Services

Texas FAQs

CPL Prepaid

CPL Prepaid

  • Why can't I sign up for Power-To-Go prepaid electricity with CPL anymore?

    All of our prepaid electricity plans have been moved to our sister company – First Choice Power. So, while you can't sign up for Power-To-Go with CPL anymore, you can still get prepaid electricity for your Texas home by choosing one of our plans available at First Choice...

  • Can I pay at an unauthorized Pay Station?

    Payments should not be made at unauthorized Pay Stations that are not listed on our Service Locator Map. Please note that Pay Stations for CPL Retail Energy's billed services may differ from Pay Stations for CPL Prepaid. Be sure to check that the Pay Station you visit is found on this CPL Prepaid location...

  • What information will be included in the daily Account Update?

    Your daily Account Update will include your CPL Prepaid account balance, your most recently available usage information as provided by the TDU, pricing, and estimated time and/or days of paid electricity remaining.

    Additional information, such as payment confirmations, will also be sent when appropriate, or, can be accessed in our online Account Manager located at https://www.cplretailenergy.com/account.

    You will receive separate low balance and service interruption notices.

    Note: The usage information will reflect the most recent information CPL Retail Energy has received from the...

  • I'm already a Power-To-Go customer with CPL. Will my account be affected by Power-To-Go going to First Choice Power?

    Not at all! You will continue to be a valued CPL customer on your current Power-To-Go plan. We're not going to cancel your service or move you to a new company without your permission.

    However, if you so want to select a different prepaid electricity plan, you will have to switch to First Choice Power.

    If you're looking for a great fixed-rate plan for your Texas home, just log into your Online Account Manager to see what's currently available in your...

  • Do I have to have the referral number at the time of enrollment for the referrer to receive his/her incentive?

    No, you can call customer care at 1-877-214-1178 with your referrer's number within 24 hours after you complete your...

  • What is CPL Prepaid?

    CPL Prepaid is a better way to buy your electricity. Our easy prepaid electricity plan lets you buy your electricity as you need it.

    The price you'll pay for this electricity is comparable to other plans in the market. When you sign up, there is no deposit, credit check or contract term. You'll enroll with CPL Retail Energy and pay in advance for your electricity - as much as you want.

    There are many benefits to CPL Prepaid. They include:

    • No Deposit Required
    • No Credit Check
    • No Contract Term
    • No monthly bill
    • You can pay by credit card online and by phone, or pay by cash at many conveniently located authorized Pay Stations. We do not accept checks through any payment channel.
    • You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs.
    • We will send you a warning notice three to seven days before your account balance is estimated to reach zero.
    • You can choose email or text message as your communication preference so you don't have to deal with any missed mail or papers.
    • Free online account...

    • Is CPL Prepaid different from billed plans?

      Both billed and prepaid plans have benefits to you. It really depends on your personal preference. With CPL Prepaid there is no difference in the way you use electricity, just how and when you pay for it. This new service eliminates the monthly bill you typically receive at the end of the month and instead CPL Retail Energy sends you daily notifications of your current usage and remaining account balance. With these daily notifications, you'll always stay informed. You will be updated when your account balance is getting low and when it's time to add money to your account. This allows you to better manage your usage and when you spend money. CPL Prepaid has no credit check, whereas billed plans generally...

    • What defines a Critical Care customer?

      A Critical Care customer is residential customer who has a person permanently residing in his or her home who has been diagnosed by a physician as being dependent upon an electric-powered medical device to sustain life. In order to be designated as a Critical Care residential customer, the commission approved application must be submitted to the TDU by a physician. Approval/denial of the customer's application is determined by the TDU and will notify the customer within 2 business days. A customer can be designated as Critical Care for up to two...

    • What do I do if I have questions or need help with my CPL Prepaid service?

      CPL Retail Energy makes this easy for you. We have a CPL Prepaid team that you can call at 1-877-214-1178, or make an online one time payment. It will provide you with information regarding your...

    • What if I change my mind? Can I cancel?

      If you are switching residential electric providers, you have the right to cancel with us as your provider without penalty or fee of any kind within (3) federal business days after you receive your Terms of Service Agreement in your welcome kit. You may cancel by calling Customer Service at...

    • What if I or someone in my household becomes designated as Critical Care or Chronic Condition residential customer?

      In the event that you or anyone in your household is designated as critical care or chronic condition after they are enrolled in CPL Prepaid, go to www.powertochoose.com to find another plan that will fit your needs. In addition, CPL Retail Energy will transition you off our prepaid...

    • What is a smart meter?

      A smart meter reads your usage in more detail than a conventional meter. These new meters have two-way, digital communication capabilities. The smart meter communicates usage information via radio frequency back to your Utility for monitoring and billing purposes, called telemetering, so your meter does not need to physically be read by a technician. For more information go to

    • I know I have a smart meter installed but when I call to enroll in CPL Prepaid, I am told my smart meter isn't provisioned. When can I enroll?

      Even if a smart meter has been installed at your service address it can still take up to 60 days after installation before the smart meter is provisioned. Your smart meter must be provisioned in order to enroll in CPL Prepaid. You can always check back with Customer Service to see if your smart meter is provisioned by calling...

    • How can I get a Smart Meter if I don't have one?

      The TDU is responsible for installing smart meters. Contact your Utility to determine when they will be installing Advanced Meters in your area. If your service address is in AEP Central territory you can find the smart meter deployment schedule by calling 1-877-373-4858 or visit

    • What is the difference between choosing text over email to receive my daily notifications?

      You receive daily usage, remaining account balance, estimated days remaining, payment confirmations, and low balance notifications through both options. However if you choose email your messages would include more thorough account detail and direct links to online tools and payment methods. If you don't receive email to your phone the text option may be a better method to always stay informed on the...

    • Does CPL Prepaid offer a referral program?

      Yes, CPL Retail Energy wants to reward our customers who share how great CPL Prepaid is with others. Once your enrollment is complete you will receive a referral number. This referral number is all you need to refer others and get rewarded for spreading the word! Once someone you refer enrolls and uses your referral number you will receive a $20 credit on the 30th day of service. Only those who enroll online or by phone can participate in the referral...

    • How much is the referral amount being paid to the referrer?

      The amount presently being paid as an incentive to a referrer is $20 with a maximum of 25 referrals per...

    • Do I get an incentive if I was referred to CPL Prepaid?

      Our program currently doesn't offer an incentive to you for enrolling. However, as soon as your account is active, contact customer service for a referral number to refer...

    • Does my price change throughout the day?

      No, your price will not change throughout the day.

    • Can my price change day to day?

      CPL Prepaid is a variable price product with an Energy Charge and a daily Base Charge. Your price may vary day to day if there are changes to TDU delivery charges or regulatory charges, or changes in law that impose new or modified fees that are out of our control. The Energy Charge and Daily Base Charge may change up to once a month at our discretion; however, each change during the month will not increase more than 30% from your previous period's price.

      Your actual price for electric service and your actual electricity usage will be shown on your daily Account Update. This will be used to calculate your daily usage...

    • What does the Daily Base charge cover?

      The Daily Base Charge covers CPL Retail Energy's charges from the TDU which include base metering charges, a smart meter pass-through charge and the base costs to operate our system which sends daily messages to the customer about their account. This is what allows the per kWh price to be so attractive in a no deposit, no contract term plan like CPL...

    • What if I have concerns with having to be constantly aware of my electricity usage?

      CPL Prepaid should give you added security because you receive consistent information about your account balance and usage via email or text on a daily basis. You will always know how much electricity you are using, so you will have control over your electricity use. Every day you are notified of your usage and account balance. You can pay as much as you want, whenever you want. You just need to keep a positive account balance to keep your electricity...

    • How am I notified my balance is low?

      When you enroll you choose to receive communication from CPL Retail Energy by either email or text message. Communication regarding your account balance will come daily through your chosen method, including separate low balance...

    • Can I change my notification frequency?

      At this time, daily Account Updates is all that is offered. However, if you want more detail regarding your account go to your online account or register your smart meter at https://www.smartmetertexas.com/CAP/public/account/account_types.html to see your energy usage in selected time...

    • Can I change the communication medium I chose?

      Yes, you can change from/to text messages or email by calling our Customer Service Center on...

    • What if I don't want to receive everyday notifications and communications on my phone or email?

      Since CPL Prepaid is a daily plan, we want to ensure you always know the status of your account. Daily notifications are the only option available with this plan. Feel free to delete the communication sent because that information is also on our convenient online Account...

    • Do these texts count against my cell phone plan?

      Standard text rates will apply based on the contract you have with your cell phone provider. If you have questions regarding your text plan, you should contact your cell phone...

    • What if I lose my phone for the texts, or may want to change my phone number or email address?

      You can call our Customer Service center at 1-877-214-1178 and we can update your account. This is done immediately, so you don't have to worry about missing our...

    • How long can I go with a zero balance?

      If your CPL Prepaid account reaches a balance equal to or less than $0.00, CPL Retail Energy may request that the Utility interrupt your electricity service.

      Note: Please see the reconnect timeline table below AEP Central

      Disconnect/Reconnect Fee: AEP Central: $0.00

      Payment is made between business hours of 8am and 7pm M-F: AEP Central Reconnected within a few hours

      Payment is made outside of business hours: AEP Central

      Reconnected by 8am the following business day

      If your CPL Prepaid account has a balance equal to or less than $0.00 for 10 days, CPL Retail Energy will terminate your account. If this happens, you will need to re-enroll with us and all applicable enrollment terms and fees will apply. Keep in mind, there are daily base charges, and any energy consumption will continue to accumulate on your account during this period (even though your power is not connected at this time).

      Service interruption will be delayed if your CPL Prepaid credit balance reaches $0.00 on a weekday night, weekend or during any period in which the payment channels are not available or the Customer Service center is not...

    • What if I am going out of town and want to have a low/zero balance while I'm gone?

      If your CPL Prepaid account balance is equal to or below $0.00 for 10 days, your account and contract will be terminated by CPL Retail Energy. If this happens, you will need to re-enroll with us and all applicable enrollment terms and fees will...

    • I haven't received a bill. Why?

      With CPL Prepaid you will not receive a paper bill. You will be receiving your account information in the daily text or email we send...

    • Will I be charged anything if I don't use any power?

      Keep in mind, many appliances continue to draw power even when not in use.

      In addition to the usage charges related to your appliances, your account will also continue to be charged daily base charges, energy charges, all applicable TDU, ERCOT, PUCT or any other approved and assessed government charges on a daily...

    • I'm not using any electricity during the day. Why is my account balance still going down?

      Keep in mind, the daily Base Charge and any Energy Charge will apply, and will continue to accumulate on your account. In addition, some appliances continue to draw electricity, even when turned...

    • How is my estimated time remaining that I see in my daily updates calculated?

      We look at how much you have been spending per day on electricity over the last 7 days. Then, we take your CPL Prepaid Account Balance, and we divide that by how much you've been spending per day (Energy Charge plus Daily Base Charge). This gives us your estimated days remaining.

      For example, if your CPL Prepaid Account Balance is $50, and you've been spending $10 on average over the last seven days, then we estimate that you have 5 days remaining. This estimate excludes any Payment Transaction Fees, other non-recurring fees, state and local taxes and Miscellaneous Gross Tax that may be assessed on your...

    • What happens to my account balance when there is an extreme weather emergency?

      If at any time a deficit balance is equal to or greater than $50.00 due to an extreme weather emergency or under billing, you may be eligible to enroll in a Deferred Payment Plan. You must contact Customer Service to request enrollment in a Deferred Payment Plan. You must repay your deficit balance over time as part of future payments, with 25% of all future payments being used to pay the outstanding deficit balance until the deficit balance is fully paid. Failure to adhere to the terms agreed to in a Deferred Payment Plan will result in the entire outstanding amount of the deficit balance becoming immediately due and included into your account balance. If this results in your account balance being equal to or less than $0.00, CPL Retail Energy may request that your TDU interrupt your electricity...

    • What types of payment are accepted?

      CASH


      You can pay by cash at specific authorized in-person Pay Stations. Please go to Service Locator Map for a map and a list of the available locations.

      CREDIT CARD


      Credit card payments can be made online at our Payment options page, or via phone by calling 1-877-214-1178.
      Be sure to use your Payment Number when you make any type of payment. We will provide you with your Payment Number via text/email upon enrollment, and a Membership Card with this number will be mailed to you within 7-10 days. Using this Payment Number will ensure your account is credited.

      Please note: Your CPL Prepaid Membership Card is used for payment identification purposes only and holds no monetary value. No confidential account information will be available to someone who may have your Membership Card or...

    • Can I pay by check?

      We are unable to accept check payments at this time.

    • Where can I pay?

      AUTHORIZED PAY STATIONS


      You can pay by cash at specific authorized in-person Pay Stations. Please go to Service Locator page on our site for a map and a list of the available locations.

      CPL Prepaid authorized Pay Stations also may have a window decal that shows the CPL Prepaid Membership Card for easier identification.

      All stations located on the Service Locator page are Authorized Pay Stations and will accept CPL Prepaid payments. Those stations that are labeled as 'Verified' have processed recent payments for CPL Prepaid customers, versus a station that may be new on the list or out of the way for many customers. All stations are set up to accept CPL Prepaid payments; however, Verified Authorized Pay Stations will be the most familiar with the process and are highly recommended.

      BY PHONE


      To make a payment by phone, please call 1-877-214-1178 and follow the prompts to make a payment to your account using your credit card and your Payment Number.

      ONLINE


      You can make one-time and automatic payments using your credit card by visiting our Payment options. You will need your Payment Number, your zip code, and a valid email address to process payments online. You have the option to store payment information for future payments, as well as schedule payments in advance.

      Use your Payment Number when you make any type of payment. We will provide you with your Payment Number via text/email upon enrollment, and a Membership Card with this number will be mailed to you within 5-7 days. Using this Payment Number will ensure your account is credited.

      Please note: Your CPL Prepaid Membership Card is used for payment purposes only and holds no monetary value. No confidential account information will be available to someone who may have your Membership Card or...

    • The Pay Stations you have are not convenient for me. Are there any others?

      We are continually adding additional authorized Pay Stations, so please check back online often. Also, you can use your credit card to pay online at our Payment options page or by phone at...

    • Is there a transaction fee for any of the payment types?

      There is a transaction fee, not to exceed $2.95, which will be applied for payments made at an authorized Pay Station. There is no fee for online payments or payments by...

    • I am worried about forgetting to make a payment and then getting disconnected. How do I prevent this from happening?

      If you are concerned about forgetting to monitor your account or being unable to make a payment before dropping below $0, you can enroll your credit card in Automatic Payments. With this program, you sign up online to set your account to automatically deduct a payment from your credit card if your account falls below $25. You can choose from several payment amounts to refill your CPL Prepaid account...

    • Will you notify me that an automatic payment has been made on my account?

      You will automatically receive daily Account Updates that will tell you your current account balance. Therefore, you will know if your account is about to drop below $25. Once this happens and your credit card is charged to add money to your account, you will also receive a payment confirmation. You can also always log into your online payment account and see your payment...

    • What is the cost for using Automatic Payments?

      This service has no charge.

    • What happens if I miss a payment?

      When and how much you pay is up to you. CPL Retail Energy recommends that you have at least $20.00 in your account balance each day.

      If your CPL Prepaid account balance is equal to or less than $0.00, CPL Retail Energy may request that the Utility interrupt your electricity service.

      Note: Please see the reconnect timeline table below: AEP Central

      Disconnect/Reconnect Fee: AEP Central: $0.00

      Payment is made between business hours of 8am and 7pm M-F: AEP Central: Reconnected within a few hours

      Payment is made outside of business hours: AEP Central: Reconnected by 8am the following business...

    • Is there ever a minimum payment, perhaps if I get disconnected for a zero balance?

      There is never a minimum payment required while your account balance is above $0.00. If you get disconnected, you will need to pay any deficit amount, and all applicable fees and taxes, to bring your account to a positive balance.

      Note: Please see the reconnect timeline table below: AEP Central


      Disconnect/Reconnect Fee: AEP Central: $0.00
      Payment is made between business hours of 8am and 7pm M-F: AEP Central: Reconnected within a few hours
      Payment is made outside of business hours: AEP Central: Reconnected by 8am the following business day

      Keep in mind, there are daily base charges that will continue to accumulate on your account even if it is below zero and/or your power has been interrupted.

      Service interruption will be delayed if your CPL Prepaid credit balance reaches $0.00 on a weekday night, weekend or during any period in which the prepayment mechanisms are not available or the Customer Service center is not...

    • What will happen if my credit card is rejected?

      If your credit card is rejected, the payment will be reversed and you will revert to the balance prior to your payment. In addition, there will be a $25 return payment charge assessed to your account. This will be deducted from your account balance.

      Please keep in mind, if the $25 return payment charge is assessed to your account and your account balance equals or is less than $0.00, CPL Retail Energy may request that the Utility interrupt your electricity service.

      Note: Please see the reconnect timeline table below: AEP Central


      Disconnect/Reconnect Fee: AEP Central: $0.00
      Payment is made between business hours of 8am and 7pm M-F: AEP Central: Reconnected within a few hours
      Payment is made outside of business hour: AEP Central: Reconnected by 8am the following business...

    • What do I do if I need assistance paying for my electricity?

      Should you need assistance paying for your electricity service, contact 1-877-399-8939 or go to http://www.tdhca.state.tx.us/ea/index.htm for a list of assistance agencies. At your request or the request of an assistance agency, CPL Retail Energy will provide you with your recent usage and payment history. CPL Retail Energy will work with assistance agencies as necessary, and if you qualify, to assist you in maintaining your electricity...

    • What is the Membership Card?

      The Membership Card has a number that will be associated with your CPL Prepaid account to ensure your payments are credited accurately. When you make a payment at an authorized CPL Prepaid Pay Station, simply provide the Membership Card to the agent to ensure your CPL Prepaid account payment is processed correctly to your...

    • When will I get my Membership Card?

      You will receive your Membership Card in the mail within 5-7 business days from the day you enroll. You will also receive an email or text (however you choose to receive communication) with your Payment Number to be used for making payments prior to getting the Membership Card in the...

    • What if I lose my Membership Card?

      You can get a replacement Membership Card by calling Customer Service at...

    • Can someone access my account if I lose my Membership Card?

      Your CPL Prepaid Membership Card is used for payment purposes only and holds no monetary value. No confidential account information will be available to someone who may have your Membership Card or...

    • Will the Membership Card have your phone number in case I have a problem?

      Yes. The Membership Card will have our Customer Service number...

    • Can I make a payment if I don't have my Membership Card?

      Yes, you can make a payment without your Membership Card online or at most authorized Pay Stations, however, you will need the number that is printed on the Membership Card to properly credit your account. This number will also be sent to you via email or text, whichever method you choose for your communication. Please be aware that some Pay Stations will need to swipe your Membership Card for account recognition, so it is easiest to keep your Membership Card with you when you make in-person...

    • If I get interrupted, how soon will my power be turned back on after I make a payment?

      Once your payment is made and your account balance is above $0.00, your power will be restored according to service territory and time of payment (see table below).

      AEP Central


      Disconnect/Reconnect Fee: AEP Central: $0.00
      Payment is made between business hours of 8am and 7pm M-F: AEP Central: Reconnected within a few hours
      Payment is made outside of business hours: AEP Central: Reconnected by 8am the following business...

    • What if I have a fear of my lights going out?

      You will be notified before your account balance reaches zero; your electricity will not be interrupted without advance notice.

      You can also enroll in Automatic Payments to make sure that your balance never reaches...

    • Who do I call if my power goes out?

      If your account balance is positive, you should call your TDU in the event you lose...

    • What if I am afraid of power outages? Will my service be treated differently?

      You will have the same service from your Utility as you do with billed electricity...

    • How can I sign up for Automatic Payments?

      We give you the control with Automatic Payments. You can set up and manage your automatic payments using our web site at your convenience. Visit our Payment options page and look for the online payment option. If this is your first time using this tool you will need to register using your 10-digit Payment Number and the zip code where you receive service. You will then be prompted to create a login and password for future access. Follow the prompts for setting up an Automatic Payment based on your own...

Customer Support
Follow Us

CPL Facebook page CPL Twitter page