How long can I go with a zero balance?
If your CPL Prepaid account reaches a balance equal to or less than $0.00, CPL Retail Energy may request that the Utility interrupt your electricity service.
If you are concerned about forgetting to monitor your account or being unable to make a payment before dropping below $0, you can enroll your credit card in Automatic Payments. With this program, you set up your account online to automatically deduct a payment from your credit card if your account falls below $30. You can choose from several payment amounts to replenish your account balance.
Note: Please see the reconnect timeline table below AEP Central
Disconnect/Reconnect Fee: AEP Central: $0.00
Payment is made between business hours of 8am and 7pm M-F: AEP Central Reconnected within a few hours
Payment is made outside of business hours: AEP Central
Reconnected by 8am the following business day
If your CPL Prepaid account has a balance equal to or less than $0.00 for 10 days, CPL Retail Energy will terminate your account. If this happens, you will need to re-enroll with us and all applicable enrollment terms and fees will apply. Keep in mind, there are daily base charges, and any energy consumption will continue to accumulate on your account during this period (even though your power is not connected at this time).
Service interruption will be delayed if your CPL Prepaid credit balance reaches $0.00 on a weekday night, weekend or during any period in which the payment channels are not available or the Customer Service center is not operating.