I know I have a smart meter installed but when I call to enroll in CPL Prepaid, I am told my smart meter isn't provisioned. When can I enroll? Even if a smart meter has been installed at your service address it can still take up to 60 days after installation before the smart meter is provisioned. Your smart meter must be provisioned in order to enroll in CPL Prepaid. You can always check back with Customer Service to see if your smart meter is provisioned by calling 1-877-214-1178.