Home Services

Texas FAQs

CPL Prepaid

What happens if I miss a payment?

When and how much you pay is up to you. CPL Retail Energy recommends that you have at least $20.00 in your account balance each day.

If your CPL Prepaid account balance is equal to or less than $0.00, CPL Retail Energy may request that the Utility interrupt your electricity service.

Note: Please see the reconnect timeline table below: AEP Central

Disconnect/Reconnect Fee: AEP Central: $0.00

Payment is made between business hours of 8am and 7pm M-F: AEP Central: Reconnected within a few hours

Payment is made outside of business hours: AEP Central: Reconnected by 8am the following business day

Customer Support
Follow Us

CPL Facebook page CPL Twitter page