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Reduce Your Use Rewards

Reduce Your Use Rewards

  • How can I be removed from CPL Retail Energy's Reduce Your Use Rewards Program?

    The Reduce Your Use Rewards program is voluntary and there are no penalties to be removed from the program with CPL Retail Energy. You can login to your Online Account Manager to see removal options or call Customer Service at...

  • How will I be notified of a pending Peak Event?

    Once a Peak Event has been declared, Direct Energy will contact customers through a variety of means: E-mails Online Account Manager Messages To confirm your enrollment, you can log into your Direct Energy Online Account...

  • What is a Peak Event?

    Occasional storms, heat waves, and cold fronts as well as periodic power plant repairs and maintenance, have the potential to affect supply and demand for electricity. When demand is high and supply is short, power interruptions...

  • What is the Reduce Your Use Rewards Program?

    Texas customers can choose to enroll in the Reduce Your Use Rewards Program. If you choose to enroll, you can save 10% by reducing your energy usage during a Peak Event. The CPL Retail Energy Reduce Your Use Rewards Program is...

  • Am I Eligible for the Reduce Your Use Rewards program?

    You're eligible to participate in the Reduce Your Use Rewards program if you're a current CPL Retail Energy customer, live in Texas, and have a smart meter.

  • What are the Details of the Reduce Your Use Rewards Program?

    With the Reduce Your Use Rewards program, customers can save 10% on a monthly bill following an Peak Event. The CPL Retail Energy Reduce Your Use Rewards program is designed to help limit electricity use during the high demand...

  • What are Peak Hours in Texas?

    Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, demand is usually greater as electricity is used to cool...

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