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  • How do I earn Refer-a-Friend rewards?

    It's simple. All you need is your unique Refer-a-Friend code which can be found on your CPL Retail Energy statement or within your Online Account Manager. Refer as many friends as you want. If your friend accepts your request...

  • How long will it take to receive my $25 bill credit?

    If you referred a friend to CPL Retail Energy: After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and paid their first bill in full and on time, you will receive your ...

  • How many $25 bill credits can I receive?

    There are no limits – for every eligible referral that is successful, you get a $25 bill credit. It's that simple. The $25 bill credit will be applied specifically to the energy usage kWh portion of your bill and cannot...

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has one business day to call CPL Retail Energy and provide your referral code.

  • What happens to my bill credits if I cancel my CPL Retail Energy service?

    The bill credits you've already earned are yours to keep. However, if you cancel your CPL Retail Energy service, you won't be able to earn any more bill credits, including ones that may be pending.

  • Who do I contact if I have questions about my service?

    You can call us toll-free at 1-866-322-5563 or send us an email at WTUCPLRetailEnergy@directenergy.com. Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday 7am-5pm.

  • How does someone qualify for Refer-A-Friend?

    To qualify for Refer-A-Friend, you and your friend(s) must meet the following criteria: Must be new to CPL Retail Energy (not currently an active or pending CPL Retail Energy customer, or have not been a CPL Retail Energy...

  • How do I know if I can refer my friends?

    To be able to participate in the Refer-A-Friend program, you must meet the following criteria: Current on all bill payments Enrolled in and using myAccount Have a Refer-A-Friend code or link to provide to your friends

  • What is Refer-A-Friend?

    Refer-A-Friend is CPL Retail Energy's customer referral program. Turn your friends on to CPL Retail Energy, and you'll earn bill credits for each customer you refer. And unlike other referral programs, there's no limit to how...

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