Power Outages, Disconnections, and Reconnections
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Power Outages & Service Problems
How do I report a downed power line or broken power pole?
To report a downed power line, call the AEP emergency toll-free phone number 1-866-223-8508 immediately and describe exactly what you see. Representatives are available 24 hours a day / 7 days a week. Fallen lines are extremely...
What's the difference between CPL and the utility?
Your local utility, American Electric Power (AEP), handles power outages, repairs, reads your meter and delivers the electricity that flows into your home over the same wires it uses now. If a storm blows down a power line or...
Who do I call when I need to dig in my yard, cut tree limbs, etc.?
Call AEP, your local utility toll-free at 1-866-223-8508. Representatives are available 24 hours a day / 7 days a week.
How can I prepare for a power outage?
To prepare for a power outage, it's best to have flashlights, blankets and a battery-operated radio easily accessible. During a power outage, leave your refrigerator and freezer closed to prevent the loss of cold air and turn...
Who do I call if my power goes out?
If your account balance is positive, you should call your TDU in the event you lose power.
Disconnection and Reconnection
What if I am afraid of power outages? Will my service be treated differently?
You will have the same service from your Utility as you do with billed electricity plans.
I am worried about forgetting to make a payment and then getting disconnected. How do I prevent this from happening?
If you are concerned about forgetting to monitor your account or being unable to make a payment before dropping below $0, you can enroll your credit card in Automatic Payments. With this program, you sign up online to set your...
How will I know if my lights are about to be turned off?
You will be notified before your account balance reaches zero; your electricity will not be interrupted without advance notice. You can also enroll in Automatic Payments to make sure that your balance never reaches zero.
If I get interrupted, how soon will my power be turned back on after I make a payment?
Once your payment is made and your account balance is above $0.00, your power will be restored according to service territory and time of payment (see below). AEP Central Disconnect/Reconnect Fee: $0.00 Payment is made...
