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Texas FAQs

Disconnection and Reconnection

If I get interrupted, how soon will my power be turned back on after I make a payment?

Once your payment is made and your account balance is above $0.00, your power will be restored according to service territory and time of payment (see below).

AEP Central

Disconnect/Reconnect Fee: $0.00
Payment is made between business hours of 8am and 7pm M-F: Reconnected within a few hours
Payment is made outside of business hours: Reconnected by 8am the following business day

If you are disconnected because of technical difficulties with the electric grid in your area, you will have to contact the Transmission & Distribution Service Provider (TDSP, also known as the utility company) for your area for more information.

If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians.

In either case, you can call the TDSP for your area to obtain an estimated time frame in which your power will be reconnected. This information can be found on your CPL Retail Energy bill and is provided below by area.

South Texas

  • AEP: 877-373-4858

Houston and Surrounding Area

  • CenterPoint Energy: 713-207-2222 or 888-572-5399 (toll-free)
  • Texas-New Mexico Power: 888-866-7456

Dallas/Fort Worth and Surrounding Areas

  • Oncor Electric Delivery: 888-313-6862
  • Texas-New Mexico Power: 888-866-7456

West Texas

    AEP: 877-373-4858
  • Oncor Electric Delivery: 888-313-6862
  • Texas-New Mexico Power: 888-866-7456

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