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Texas FAQs

Power Outages & Service Problems

Power Outages & Service Problems

  • How do I report a downed power line or broken power pole?

    To report a downed power line, call the AEP emergency toll-free phone number 1-866-223-8508 immediately and describe exactly what you see. Representatives are available 24 hours a day / 7 days a week. Fallen lines are extremely...

  • What's the difference between CPL and the utility?

    Your local utility, American Electric Power (AEP), handles power outages, repairs, reads your meter and delivers the electricity that flows into your home over the same wires it uses now. If a storm blows down a power line or...

  • Who do I call when I need to dig in my yard, cut tree limbs, etc.?

    Call AEP, your local utility toll-free at 1-866-223-8508. Representatives are available 24 hours a day / 7 days a week.

  • How can I prepare for a power outage?

    To prepare for a power outage, it's best to have flashlights, blankets and a battery-operated radio easily accessible. During a power outage, leave your refrigerator and freezer closed to prevent the loss of cold air and turn...

  • Who do I call if my power goes out?

    If your account balance is positive, you should call your TDU in the event you lose power.

  • How do I report a power outage?

    Power outages and emergencies (such as a downed power line) should be reported to your local utility, AEP, for assistance. They can be reached toll-free at 1-866-223-8508 and are available 24 hours a day / 7 days a week. To...

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