Signing Up for Service
You Are Viewing FAQs Categories for Signing Up for Service
New Customer & Moving
How do I disconnect my electricity service?
If you are moving outside the CPL service area or would like to switch to another provider, please contact our Customer Care center toll-free at 1-866-322-5563, Monday through Saturday between 7:30 a.m. and 8 p.m., CST.
How long does it take to get electricity service?
If you are moving into a new home and require electricity service to be connected, service can begin in approximately 3 business days after your security deposit has been paid or on the requested start date depending upon whichever...
Do you waive the deposit?
You may be eligible to have CPL Retail Energy waive the deposit requirement if you meet one of the following criteria: 62 or older If you are 62 years of age or older, please send us a copy of your or your spouse's driver's...
What if I am tax exempt?
You should fax your completed tax exemption certificate to our Customer Care Center at 1-866-348-4193 or mail us a copy of the certificate to the following address in order to process your exemption: CPL Retail Energy PO...
How Can I Get a Switch Hold Removed?
To request that a switch hold be removed from your new service address, simply download a New Occupant Statement (NOS) here, fill out the blanks, and sign the document. You must also provide one of the following documents: A...
Contract & General
My rate is fixed for 12 months, can I leave within that time or am I under contract to stay for a full 12 months?
Cancellation fees can apply to specific plans. Please see your Electricity Facts Label for specific information about your plan.
Can I get the cancellation fee waived if I am a customer in good standing?
We will need to charge a cancellation fee if you terminate the agreement before the end of the specified term. Cancellation fees are part of the offer you sign up for and therefore cannot be waived.
Who can I talk to if a member of my household is on life support or requires critical care?
If availability to electricity is necessary to survival for someone in your household, CPL Retail Energy needs to know. Here is what you'll need to do: Download the Critical Care Form. It is available here in English and Spanish. Bring...
What is electric deregulation?
In the past, one company provided all parts of your electric service (generation, transmission and distribution, and retail sales). With deregulation, these entities are now separate and you have the power to choose whom you would...
How do I know my electric meter is reporting my usage accurately?
You have the right to request a meter test once every four years at no cost to you. If you request a test more than once every four years, and the meter is determined to be functioning properly, you will be charged a fee for the...
Cancel Service
How can I close my CPL account?
Moving If you are moving to a new address within the CPL Retail Energy service area, you can transfer your service to your new address online or by calling our Customer Care team at 1-844-292-6128. . If you are moving outside...
