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Signing Up for Service

Signing Up for Service

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  • New Customer & Moving

  • Contract & General

    • What if I need more time to pay my bill? What payment options are available?

      Based on qualifications, you may be eligible for one or more of the following:

      Payment Extension Plan

      Provides a short-term extension to pay the full amount of a past due bill.

      Deferred Payment Plan

      Allows you to pay past due bills in installments over a period of time. Before starting a Deferred Payment Plan, we may ask you to pay a small down payment (no more than 50% of the amount due). If you establish a Deferred Payment Plan, we'll confirm the details of the plan in writing.

      Budget Billing Plan

      Allows you to pay about the same amount each month. Usage is reviewed each quarter to determine if adjustments are necessary. This program is available if you have no unpaid balance and requires at least 12 months of actual or estimated usage history at your current residence.

      For more information on payment options, contact our Customer Care center toll free at 1-866-322-5563, Monday through Saturday between 7:30 a.m. and 8 p.m.,...

    • I'm on a variable price plan. How much will my bill change each month?

      Your variable price plan cannot increase by more than 30% month over month without 14 days advance notice in writing from us.

      This price adjustment cap is designed to protect you from temporary price spikes associated with things like extreme weather conditions or other factors that may cause market or price...

    • My lights were turned off! How can I get them turned back on?

      If you have been disconnected due to non-payment of your electric bill, call our Customer Care center toll free at 1-866-322-5563. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST. Once you have paid your outstanding balance in full, service will be reconnected. For payments received between 8 a.m. and 7 p.m. on a business day, CPL will send a reconnect order to the local Transmission and Distribution Service Provider, who will reconnect service no later than the close of the next business day. The utility must have access to the meter in order to reconnect service.

      If your disconnection is not related to a non-payment issue, please contact your local utility, AEP toll free at...

    • Can I get the cancellation fee waived if I am a customer in good standing?

      We will need to charge a cancellation fee if you terminate the agreement before the end of the specified term. Cancellation fees are part of the offer you sign up for and therefore cannot be...

    • How can my neighbor's lights be on, but my electricity is still out?

      Your neighbor's electrical service may be provided by a different circuit that was not affected by the storm, or your trouble may be isolated to the transformer serving your house and not your...

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