Contract & General
What if I need more time to pay my bill? What payment options are available?
Based on qualifications, you may be eligible for one or more...
I'm on a variable price plan. How much will my bill change each month?
Your variable price plan cannot increase by more than 30%...
My lights were turned off! How can I get them turned back on?
If you have been disconnected due to non-payment of your...
Can I get the cancellation fee waived if I am a customer in good standing?
We will need to charge a cancellation fee if you terminate the...
How can my neighbor's lights be on, but my electricity is still out?
Your neighbor's electrical service may be provided by a different...
How do I get an energy audit for my home?
Please visit the free Home Energy Center on our website to find...
How do I know my electric meter is reporting my usage accurately?
You have the right to request a meter test once every four years...
My rate is fixed for 12 months, can I leave within that time or am I under contract to stay for a full 12 months?
Cancellation fees can apply to specific plans. Please see your...
What is a kWh?
Most domestic appliances will quote their power consumption...
What is CPL's privacy policy?
CPL respects your privacy. While we are committed to helping...
What is a Retail Electric Provider?
A Retail Electric Provider (or REP) is a company that has been...
What is electric deregulation?
In the past, one company provided all parts of your electric...
Will my rate change at the end of my contract?
Your rates are locked in for the duration of your term. Upon...
