Contract & General
What if I need more time to pay my bill? What payment options are available?
Based on qualifications, you may be eligible for one or more of the following:
Payment Extension Plan
Provides a short-term extension to pay the full amount of a past due bill.
Deferred Payment Plan
Allows you to pay past due bills in installments over a period of time. Before starting a Deferred Payment Plan, we may ask you to pay a small down payment (no more than 50% of the amount due). If you establish a Deferred Payment Plan, we'll confirm the details of the plan in writing.
Budget Billing Plan
Allows you to pay about the same amount each month. Usage is reviewed each quarter to determine if adjustments are necessary. This program is available if you have no unpaid balance and requires at least 12 months of actual or estimated usage history at your current residence.
For more information on payment options, contact our Customer Care center toll free at 1-866-322-5563, Monday through Saturday between 7:30 a.m. and 8 p.m.,...
I'm on a variable price plan. How much will my bill change each month?
Your variable price plan cannot increase by more than 30% month over month without 14 days advance notice in writing from us.
This price adjustment cap is designed to protect you from temporary price spikes associated with things like extreme weather conditions or other factors that may cause market or price...
My lights were turned off! How can I get them turned back on?
If you have been disconnected due to non-payment of your electric bill, call our Customer Care center toll free at 1-866-322-5563. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST. Once you have paid your outstanding balance in full, service will be reconnected. For payments received between 8 a.m. and 7 p.m. on a business day, CPL will send a reconnect order to the local Transmission and Distribution Service Provider, who will reconnect service no later than the close of the next business day. The utility must have access to the meter in order to reconnect service.
If your disconnection is not related to a non-payment issue, please contact your local utility, AEP toll free at...
Can I get the cancellation fee waived if I am a customer in good standing?
We will need to charge a cancellation fee if you terminate the agreement before the end of the specified term. Cancellation fees are part of the offer you sign up for and therefore cannot be...
How can my neighbor's lights be on, but my electricity is still out?
Your neighbor's electrical service may be provided by a different circuit that was not affected by the storm, or your trouble may be isolated to the transformer serving your house and not your...
How do I get an energy audit for my home?
Please visit the free Home Energy Center on our website to find out if your home energy is efficient. The test will tell you if your home is energy efficient, which appliances use the most energy, and how much you can save. Completing your home profile is the first step towards managing your energy bills and saving...
How do I know my electric meter is reporting my usage accurately?
You have the right to request a meter test once every four years at no cost to you. If you request a test more than once every four years, and the meter is determined to be functioning properly, you will be charged a fee for the additional meter test(s) at the rate approved for AEP, your local distribution utility company. They will advise you of the test results, including the test date, testing person, and, if applicable, the removal date of the meter. You can also read the meter yourself. Please visit our website and get instructions on How to read your meter. Please see Terms of Service for more...
My rate is fixed for 12 months, can I leave within that time or am I under contract to stay for a full 12 months?
Cancellation fees can apply to specific plans. Please see your Electricity Facts Label for specific information about your...
What is a kWh?
Most domestic appliances will quote their power consumption in kilowatts and many electric utility companies use the kilowatt hour as a billing unit. The kilowatt-hour (symbolized kWh) is a unit of energy equivalent to one kilowatt (1 kW) of power expended for one hour (1 h) of time. Here is an example: If your air conditioner consumes 3 kW per hour, and it operates 18 hours during a hot summer day, then your air conditioner used 54 kWh (3 kWh X 18 h) that day. If your rate is 17 cents per kWh, then your cost of operating your air conditioner was $9.18 (54 kWh X $0.17 per kWh) for the day.
Here are some examples what you can do with 1 kWh ( results may vary):
Use an electric shaver 1200 times
Dry your hair 15 times
4 evenings of watching TV
Listening to 15 CDââ?¬â?¢s in a row
Use a (small) refrigerator for 24 hours
Heat 20 microwave meals
Drill 250 holes
4 evenings of light with 60 W incandescent light
20 evenings of light with 11 W compact fluorescent lightWe know that managing your energy usage can have a big impact on your budget, comfort, and welfare - as well as on the environment and other people. That's why we've created the Energy Saving Center to help you become more energy efficient. You'll be surprised at how much you can save just by making a few changes in how you live and work.
Take control of your energy bills and visit the Energy Saving Tips in the Energy Saving Center section on our...
What is CPL's privacy policy?
CPL respects your privacy. While we are committed to helping you manage the cost of your electricity, we also understand that's just one part of managing your entire budget. That's why we would like to make valuable, cost-saving offers available to you. Our select partners will make these products and services available exclusively to CPL customers.
If you do not want to receive exclusive product and service offerings from our select partners, please mail your request to the following address and include your name, address and electric service account number:
CPL Retail Energy
P.O. Box 180
Tulsa, OK 74101-0180You can also view CPL's complete privacy...
What is a Retail Electric Provider?
A Retail Electric Provider (or REP) is a company that has been approved by the Texas Public Utility Commission to sell electric services. If you are a CPL Retail Energy customer, then CPL Retail Energy is your...
What is electric deregulation?
In the past, one company provided all parts of your electric service (generation, transmission and distribution, and retail sales). With deregulation, these entities are now separate and you have the power to choose whom you would like to serve you as your retail electricity provider. Keep in mind that the local distribution utility, will continue to read your meter, service your poles and wires so you will continue to receive electricity like you always...
Will my rate change at the end of my contract?
Your rates are locked in for the duration of your term. Upon completion of your term, your rate can change. If your rate changes, you will receive written notification from CPL approximately 45 days prior to the rate change taking effect. This notification will explain what rate plans will be available. Keep in mind that CPLââ?¬â?¢s priority is to keep our customers satisfied and remain competitive in the energy...
Who can I talk to if a member of my household is on life support or requires critical care?
If availability to electricity is necessary to survival for someone in your household, CPL Retail Energy needs to know.
Here is what you'll need to do:
- Download the Critical Care Form. It is available here in English and Spanish.
- Bring this to your physician. He/she will fill it out for you and fax it to your TDSP (Transmission and Distribution Service Provider, also known as your utility company). The TDSP fax numbers are on top of Page 1 of the Critical Care Form.
Important: your physician should fax the form to your TDSP, NOT CPL Retail Energy. Your TDSP maintains that list and verifies your Critical Care status, and then will contact CPL Retail Energy on your behalf so that we can note the status on your account.
If you need more information on how to get your service address place on the Critical Care list maintained by the TDSP for your residential area, our Customer Care representatives can be reached at 1-866-322-5563 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST....
