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New Customer & Moving

New Customer & Moving

  • How do I disconnect my electricity service?

    If you are moving outside the CPL service area or would like to switch to another provider, please contact our Customer Care center toll-free at 1-866-322-5563, Monday through Saturday between 7:30 a.m. and 8 p.m., CST.

  • How long does it take to get electricity service?

    If you are moving into a new home and require electricity service to be connected, service can begin in approximately 3 business days after your security deposit has been paid or on the requested start date depending upon whichever...

  • Do you waive the deposit?

    You may be eligible to have CPL Retail Energy waive the deposit requirement if you meet one of the following criteria: 62 or older If you are 62 years of age or older, please send us a copy of your or your spouse's driver's...

  • What if I am tax exempt?

    You should fax your completed tax exemption certificate to our Customer Care Center at 1-866-348-4193 or mail us a copy of the certificate to the following address in order to process your exemption: CPL Retail Energy PO...

  • How Can I Get a Switch Hold Removed?

    To request that a switch hold be removed from your new service address, simply download a New Occupant Statement (NOS) here, fill out the blanks, and sign the document. You must also provide one of the following documents: A...

  • How can I get myself added to an account as an authorized representative?

    If you are not the current account holder and want to be added as an authorized representative, the current account holder must contact our Customer Care center toll-free at 1-866-322-5563 to request that an additional authorized...

  • How do I change the name on my account?

    To request a name change, please contact our Customer Care center toll-free at 1-866-322-5563.

  • What does it cost to switch?

    CPL does not charge an enrollment fee, but the local distribution utility may charge a one-time fee for connection or disconnection. CPL then passes this connection fee, also known as a non-recurring fee, to you via your electric...

  • What are the criteria for your credit decisions?

    Our criteria are based on utility payment data and many elements are taken into consideration.

  • Do you keep my deposit?

    After twelve months of consecutive on-time payments, the full amount of your deposit plus interest will be refunded if your account is in good standing. If you leave CPL, the deposit and interest, minus any outstanding balance,...

  • What are your electricity prices?

    You may view our prices online or call our Customer Care center toll-free at 1-866-322-5563. Representatives are available Monday through Saturday from 7:30 a.m. to 8 p.m.

  • How can I open an account with CPL?

    To open an account, you may visit us online or call our Customer Care center toll-free at 1-866-322-5563. Representatives are available Monday through Saturday from 7:30 a.m. to 8 p.m., CST.

  • I just signed up for electricity, but I received an Order Pending message. What does this mean?

    For non-prepaid products, "Order Pending" means we could not verify your identity using the information that was provided. To protect your identity and confirm we are signing up the right person and home with CPL Retail Energy,...

  • How do I switch my electricity to CPL?

    To switch to CPL, please visit us online or you may contact our Customer Care center toll-free at 1-866-322-5563. We'll contact your current provider about the switch, so there's no need to call them.

  • What happens if my credit score is low?

    If your score is low, we may require a deposit. After twelve months of consecutive on-time payments, the full amount of your deposit plus interest will be refunded if your account is in good standing. If you leave CPL, the deposit...

  • I just signed up with CPL. When do I get my first bill?

    You should receive your first bill about 45-60 days after your application for service is approved. If you have not received your bill within this time, please contact our Customer Care center toll-free at 1-866-322-5563, Monday...

  • Why do I have to give CPL my social security number?

    Providing your Social Security Number expedites the enrollment process, making it easier to determine deposit applicability. However, you are not required to provide your SSN if you provide your date of birth.

  • Why do you need to run my credit?

    A credit check is performed to determine whether a deposit is required.

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