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New Customer & Moving

How Can I Get a Switch Hold Removed?

To request that a switch hold be removed from your new service address, simply download a New Occupant Statement (NOS) here, fill out the blanks, and sign the document.

You must also provide one of the following documents:

  • A copy of a signed lease agreement (in its entirety) in your name
  • A notarized Affidavit of Landlord (download a blank template here)
  • Closing documents in your name for purchase of the property
  • An electric bill in your name dated within the last two months from a different service address

To submit these documents for approval, you can either e-mail them to Enrollment.Exceptions@DirectEnergy.com or fax them to 1-866-814-3021. We encourage you to e-mail the documents, as this method is much faster.

If you want to send the documents through traditional mail, please mail them to Enrollment Exceptions, 6502 South Yale Avenue #300, Tulsa, OK 74136. Please Note: it usually takes at least 5 additional business days for us to receive documents mailed to us.

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