How Can I Get a Switch Hold Removed?
To request that a switch hold be removed from your new service address, simply download a New Occupant Statement (NOS) here, fill out the blanks, and sign the document.
You must also provide one of the following documents:
- A copy of a signed lease agreement (in its entirety) in your name
- A notarized Affidavit of Landlord (download a blank template here)
- Closing documents in your name for purchase of the property
- An electric bill in your name dated within the last two months from a different service address
To submit these documents for approval, you can either e-mail them to Enrollment.Exceptions@DirectEnergy.com or fax them to 1-866-814-3021. We encourage you to e-mail the documents, as this method is much faster.
If you want to send the documents through traditional mail, please mail them to Enrollment Exceptions, 6502 South Yale Avenue #300, Tulsa, OK 74136. Please Note: it usually takes at least 5 additional business days for us to receive documents mailed to us.