How Can I Get a Switch Hold Removed?
To request that a switch hold be removed from your new service address, simply download a New Occupant Statement (NOS) here, fill out the blanks, and sign the document.
You must also provide one of the following documents:
- A copy of a signed lease agreement (in its entirety) in your name
- A notarized Affidavit of Landlord (download a blank template here)
- Closing documents in your name for purchase of the property
- An electric bill in your name dated within the last two months from a different service address
To submit these documents for approval, you can either e-mail them to Enrollment.Exceptions@DirectEnergy.com or fax them to 1-866-814-3021. We encourage you to e-mail the documents, as this method is much faster.
If you want to send the documents through traditional mail, please mail them to Enrollment Exceptions, 6502 South Yale Avenue, Tulsa, OK 74136. Please Note: it usually takes at least 5 additional business days for us to receive documents mailed to us.