Help for Victims of Hurricane Harvey

We feel a part of the communities we serve, and we stand with our customers and neighbors who are dealing with the devastation left in the wake of Hurricane Harvey.

To show our solidarity and support, we are committing to the following through at least October 2, 2017:

We are proud of the strength and resilience of our fellow Texans, and very grateful to the emergency response workers who have come from across the U.S. to help us rebuild our communities.


How You Can Help

Red Cross Donations

Donate to the Red Cross at www.cplretailenergy.com/donate and our sister company Direct Energy will match it -- up to $50,000. Even the smallest donation can help the many people who were affected by Hurricane Harvey.

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Outages

Contact your local utility for outage information:

  • AEP Texas or 1-866-223-8508

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    Billing/Disconnection FAQs

    Q: I had to break my extended payment plan/deferred payment plan due to Hurricane Harvey. Will I be eligible for another one?

    A: Yes. We will be more than happy to set up another extended payment plan or deferred payment plan for you.

    Q: I have an extended payment plan or deferred payment plan but I can't make payments due to Hurricane Harvey. What are my options?

    A: We are waiving all late fees and disconnection fees through at least October 2nd, 2017, and will work with you on payment arrangements after that date. Please contact us at 1-866-322-5563 to learn more.

    Q: I had to evacuate from my house due to flooding. What are my options?

    A: We are sorry to hear about this and are glad to hear you are safe. We will not be disconnecting the power to your home. If your power is off, it is because of an outage in your area. Refer to our customer service page in order to contact your utility for further outage information.

    Once you are able to safely return home, please keep us updated on your status and we will work with you on payment options. You can contact us at 1-866-322-5563 to learn more.

    Q: Can I disconnect my electricity until the hurricane is over?

    A: This may not be possible, depending on your utility. Please contact us at 1-866-322-5563 so that we can better assess your situation.

    Q: Will I be charged a late fee or disconnection notice fee because I am not able to make my payment on time?

    A: All late fees and disconnection fees will be waived through at least October 2nd, 2017.

    Q: I don't qualify for a payment plan. Will I get more time to pay my electricity bill?

    A: We are waiving all late fees and disconnection fees through at least October 2nd, 2017, and will be glad to help you with payment arrangements after that date. Please contact 1-866-322-5563 and we'll be happy to assist you.

    Q: I have prepaid electricity and can't make an additional payment due to the hurricane. What are my options?

    A: We will not be disconnecting the power to your home. To support our community in this difficult time, we have suspended all disconnection efforts until at least October 2nd, 2017.
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